Privacy Policy
LUNAA Journeys
LUNAA Journeys is committed to protecting your privacy and handling your personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services, including stargazing experiences, educational programmes, events, and communications.
Information We Collect
We may collect the following types of personal information:
Name and contact details (such as email address and phone number)
Booking and payment information (processed securely by third-party payment providers)
Dietary requirements, accessibility needs, or special requests (where voluntarily provided)
Communication history (emails, messages, enquiries)
Photos or videos taken during experiences, where consent is given
We do not knowingly collect personal information from children without parental or guardian consent.
How We Use Your Information
We use your information to:
Process bookings and manage payments
Communicate with you about your experience
Provide customer support and respond to enquiries
Deliver educational and experiential services Improve our services and guest experience
Send relevant updates, offers, or event information (you may opt out at any time)
Sharing of Information
We do not sell or rent your personal information to third parties. We may share limited information with trusted service providers only where necessary to deliver our services, such as:
Payment processors
Transport providers
Venue partners (only where required for event coordination)
These partners are required to handle your data responsibly.
Data Storage & Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. While no system can guarantee absolute security, we use appropriate administrative and technical safeguards to protect your data.
Photos, Videos & Media
From time to time, LUNAA Journeys may take photos or videos during experiences for marketing, educational, or promotional purposes. We will always aim to seek consent before using identifiable images. If you prefer not to be photographed or recorded, please let us know in advance.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request corrections to your information
Request that we delete your personal information, subject to legal and operational requirements
Opt out of marketing communications at any time
To make a request, please contact us using the details below.
Cookies & Website Data
If you visit our website, we may use basic cookies or analytics tools to understand how visitors use our site and to improve user experience. These tools do not personally identify you.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available upon request.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Email: info@lunaajourneys.org